Complaint outcomes

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It is only now the tide has turned

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

I have a confession to make. I have held on to recent events for a number of reasons. Firstly, I wanted to hold back to give a whole upto date account rather than giving small snippets of information as it all developed. Secondly, I just wanted to make sure the facts were so as they developed.

Police account

Following my last blog with regards to my formal complaint to the police (via the internet) I had a phone call the following day. I spoke to a gentleman who took the time to listen to my points and clarify certain details.

Failings from beginning to end

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

The conversation took a number of approaches. I discussed in great detail my concerns about the unfair and unbiased approaches the police took with regards to my case. I stressed that the police had failed to investigate the allegations I had made and how they had chosen to pick and choose what evidence they wanted. In effect, I argued that they only chose to consider any evidence that would secure my wrongful conviction.

Blinkered and biased approach

I also commented that their officers took a gender specific approach. They instantly assumed that the male was guilty to what had been claimed. Furthermore, they chose to ignore the accounts I had gathered and were supported by my managers, the health service and previous solicitors involvements.

Official case against the police

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

I was instantly surprised by his response of agreement and this has sort of set a precedent amongst other complaints I had subsequently made. The investigator stated that I had a valid complaint and that investigations would be made against two officers. One of the officers was the arresting officer (who was female) and the second was the officer who took no notes during my complaint meeting after my arrest. He further stated that the first officer had acted with questionable professionalism and the second appeared under experienced. However, he agreed that he would need time to investigate my complaint fully of which I agreed.

One major feature of the phone call was that he said I now had a case to have my ex arrested on the grounds of assault, sexual assault and theft. However, he stood his ground to state that he would give me time to give it some consideration and to offer me a period of recovery following my recent events.

Further developments – social services

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

Following my acquittal, I found that it had become a hollow victory. It appeared to me that many of the organisations assumed guilt before the case had been heard and so had put in place things in readiness for my guilt. Yet when I was found not guilty they literally had no idea what to do. In fact many of them where literally out of their depth and so were quick to distance themselves from many of the decision makers.

Beyond their scope of practice

I had raised two separate complaints about two individual social workers of whom I had argued had acted both unprofessionally and above and beyond their scope of practice.

Health Care and Professions Council (HCPC)

Luckily for me social workers and paramedics are responsible to the same governing body and so I had ready access to codes of practice and what is expected. This was critical in my case whereby I had raised my complaints.

From previous experiences when dealing with official organisations I had found that they tended to close ranks and stick together. However, when I was able to identify key points of concerns against professional practice expectations it became evident that many of the managers were quick to distance themselves from those specific individuals.

Pushed into a corner

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

The first social worker I will discuss tripped over his own arrogance and attempted to call my bluff. After a long period of time this said social worker only made contact with me when I informed his receptionist that I had employed a solicitor to take this specific social worker to court to obtain answers for his actions. It was only then that he called.

I have never known such arrogance

The telephone conversation I had with him was dreadful. He initially called me a liar stating that I was a wicked evil and dangerous man. Of course I can state that this is not the case. But what bothered me was that he had made this statement prior to my court case and so based his assumptions by the story of one person – and we all now know what a liar she is.

He pushed … so I shoved

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

Following this initial ‘combative’ conversation I then questioned his record keeping. His dates did not match up with my own (time after time I have stressed the importance of keeping a record). When I directly challenged his incapacity to do his job properly he became aggressive and even said “how dare I challenge him when he is a social worker”.

Warned of complaints

Well this was like a red rag to a bull. I informed him that I would be making two complaints. One to his direct manager and the other to the HCPC. In response he told me to go ahead and that he didn’t care.

Why would you give a false name if you were adamant you acted right?

And here is where the questionable professionalism gained its crown.  When I asked for his name he gave me a false name!!!

I eventually made contact with his manager who was extremely apologetic and listened to my issues and concerns. She was without doubt the polar opposite of what I had experienced to date.


Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

I received a letter about two weeks after the telephone call informing me that the said social worker had been sacked and I was invited to a meeting to discuss my concerns directly.


Meeting number 1

I attended the meeting yesterday and to their credit they (there were two) admitted that there had been failings and incompetence on their part. Like I had previously said, it was evident that they wanted to distance themselves as far as possible from their ex-work colleague. I do on reflection, think they were more fearful about what further potential problems I could raise such as suing and/or going to the papers. I am sure that would be their biggest fear.

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

They admitted that they (or at least the sacked social worker) had acted unprofessionally, and with an obvious bias against me. They also accepted that their time frame was unacceptable.

It all came as a bit of a shock really. I had never expected a government department to be so instantly apologetic as this department had been.

Meeting number 2

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

My second meeting was held yesterday afternoon. I had some concerns that if there was going to be a closed shop attitude it would have come from these people.

I arrived nice and early to be ready for my meeting and from the outset I was treated with politeness and courtesy. Perhaps my reputation had gone before me.

Reason for complaint

This meeting was slightly more defensive on their part.

I had raised a complaint about a social worker that had directly said to my managers that I was “a dangerous individual of whom members of staff and the general public should fear”.

Where on earth did that come from?

I directly challenged this on a number of points

  1. You cannot go around saying things like that without evidence
  2. He was making a direct attack upon my character without substantive evidence. My careers to date would not have tolerated such features. I am not only a member of the HCPC who hold very strict guidelines but I am also a member of the General Teaching Council. Being both a paramedic and a qualified teacher would mean that no employer would allow such a person to be in those professions.
  3. It could have created problems with relationships of friends and family. Luckily enough everyone knew my true characteristics – but that was not the point.
  4. It is illegal to say such things.
  5. He was difficult to get hold of via phone or email to question his reasonings for such comments – in fact to date I have still not heard from him.
  6. He had no grounding to say such things prior to a court case (therefore presuming guilt) and I do not and have not ever had a criminal record.
  7. It is highly unprofessional
  8. It shows that this individual goes around throwing his weight and not expecting to answer for it.


Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

To a degree I can see why his manager was defensive towards his colleague. From the outset I have stated the importance of presumption of innocence prior to proven guilt. And he rightfully took this approach waiting for me to disprove his views. It just a shame that they don’t offer this same level of courtesy to their clients/victims.

The meeting was challenging. He argued that his employee had acted in the best interest of which, to a degree, I agreed with. But when I mentioned key legal points of libel law and professional standards expected via the HCPC his manager calmed down somewhat. In effect, he now realised he could not defend the indefensible.

Now there’s a surprise -Not

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

It came as no surprise to know that there had been a number of complaints made against this said social worker. It further came as no surprise that the said social worker was absent due to ‘sickness’. Now you can call me cynical but is that a little ‘convenient’?

Phone call

It was later in the evening that I had a phone call from the manager. He stated that my complaint would be upheld and that considerations would be made with regards to this social workers’ future career (as soon as he returns to work after a bout of convenient illness). He expressed his apologies and stated that there was clearly a training need amongst his staff.

I must stress that I was not only happy and surprised by his call, but I was pleased to see that he had considered my points and accepted a level of responsibility.

Again, when I had proved my point it showed how quickly they wanted to be distance from the corrupt individuals.

David and Goliath

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

I will mention at this stage that I thought I was going to be ignored and further slighted (based on actions and events to date). I knew it was going to be a challenge to question the behaviour of two police officers and two social workers. After all, they had the backing of whoever and whatever and here was I. Just me, myself and a bottled up feeling of injustice and rage.

Rats leaving a sinking ship

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

What I have discovered is that when you have evidence Goliath crumbles to become specific individuals. Just little people who cannot hide behind the massive wall of formal protection. When I have proved that these individuals acted beyond their remit and possibly even illegally their bosses were so quick to hang them out to dry and distance themselves from what could be potentially devastating. I’m sure I could sue and I know the papers would love this kind of story. But nobody is beyond the law and is answerable for their actions and this is the point I wanted to raise via my formal complaints.

Thank god here is now

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

I often stay up late watching documentaries on TV. However, one night it dawned on me that this could have been so much worse.

I want to consider a time when the death penalty was in force. Would the officials have challenged the police and social workers like I did? I had now experienced how officials can lie or seek a ‘truth’ that fits in their assumptions of guilt and almost get away with it- unchallenged.

How many other innocent people had gone through this to be faced with a wall of false officialdom to be found guilty (or even swung from a rope). We know it has happened with cases such as Timothy Evans who hung for a crime he never committed in the face of dubious evidence. Alas it appears that little has changed.

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes
Timothy Evans. Wrongly executed for a crime he never committed based on dubious evidence and police incompitence

Reaping the whirlwind

I am glad that certain individuals have now become answerable. They created a whirlwind of which I found myself in the middle of. But luckily for me I was able to grab hold of it and tame it. The big machines of officialdom are actually small individual cogs. They do indeed get knocked down to size when formally challenged .

Keith's Story - Male Victim of Domestic Abuse & Depression Complaint outcomes

The Nuremburg trials would not accept the defence of ‘following orders’.  But when individuals act with a ‘god given right’ it needs to be challenged. And I had. One had been sacked, one may yet to be sacked. A whole department is going to be trained and updated with regards to what they can and cannot do. Two police officers are also under investigation. Why? Because they all fear bad publicity and paying out financial damages.

Furthermore, the cause of all this will also face her own whirlwind. Without her none of this would have happened. She has got away with it before and arrogantly assumed that she is getting away with it now. I’m just waiting for the police update to direct them to arrest my ex for the abuse she subjected me to. However, the big advantage I have is that I have good solid evidence and I have spoken the truth.


6 Replies to “Complaint outcomes”

  1. Outstanding work on your part my friend. You held strong and stuck to your guns. GOOD FOR YOU!!!
    I don’t know too many people that would have handled the situation as well as you did. You should be very proud of yourself!!

    1. Thank you Beckie. I just hate injustice and believe that everyone is accountable for their actions. It has taken a lot out of me and I am exhausted but the truth is far greater than the protection of corrupt officials. It’s such a shame that there are so many of them that feel they are above the law

  2. That’s incredible news. After such an exhausting & frustrating period finally some justice & positivity. Your determination & courage to clear your name is remarkable & you should be proud of yourself & achievements. There’s no stopping you now!

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